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Simply put they don’t like you (as manager) and they probably don’t like your hotel (too posh, too basic, too expensive, too cheap, too new, too old – look on Tripadvisor).As a hotel owner you become an Aunt Sally, a sitting target for any passing malcontent to take a pop at.By Frank Barrett, Travel Editor, The Mail on Sunday Here is Basil Fawlty on the perils of letting yourself succumb to depression: ‘.day you wake up in the morning and you can't face life any more.’ ‘And then,’ adds Basil’s wife Sybil: ‘You open a hotel.’ Basil and Sibyl, sole proprietors of Fawlty Towers, had good cause to reflect on the wisdom of being in a very difficult business.A business where all your customers seem to spend much of their time complaining: either to your face, which is bad enough; or, even worse, they make their complaints via Tripadvisor where their bitter words will live forever: an eternal blot on your emotional landscape.Read articles at: A bill passed in 2015 required the Government to spend a fixed 0.7% of gross national income on foreign aid.UK handouts will rise from current £12bn to £16bn by 2020.There is something about being in a hotel that brings out the worst in people.As Basil Fawlty discovered (though, to be fair, his guests did have a lot to put up with: rats at large, corpses in reception, dead dogs in the dining room), your customers are seldom satisfied.

If the email address you enter belongs to a known site administrator or someone set to receive Wordfence alerts, we will send you an email to help you regain access. Purchasing a franchise is a big step and can get complicated quickly, if you let it.Rather than cause all sorts of stress, take the dawning of spring to clean out your business research and tidy up your list with these tips.Despite spending cuts at home the Government is committed to hand over 0.7% of national income in overseas aid, regardless of need.The Mail on Sunday believes voters do not want this and instead, we should provide money only for truly deserving causes, on a case-by-case basis.

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